Customer Service Engineer

About the role

You'll be the technical backbone for our customer service team, helping customers resolve platform-related issues, configuring system settings, and ensuring seamless integration between our platform and customer operations. You'll work closely with both technical and non-technical stakeholders to deliver exceptional support.

What you'll do

• Provide technical support for VizFleet platform issues and configurations
• Assist customers with system integrations and workflow optimizations
• Troubleshoot technical problems and escalate complex issues to engineering
• Create documentation and training materials for customer-facing teams
• Collaborate with product team to identify and resolve recurring issues
• Monitor system performance and proactively address potential problems

What we're looking for

• 2+ years in technical support or customer engineering roles
• Strong understanding of SaaS platforms and API integrations
• Excellent problem-solving and communication skills
• Experience with CRM or logistics software is a plus
• Ability to explain technical concepts to non-technical users