Support Technical Admin

About the role

The Support Technical Admin will manage technical support operations, system configurations, user access management, and first-level technical troubleshooting for the Vision platform. The role acts as a bridge between operations teams and technical teams to ensure system continuity and user support.

What you'll do

• Manage user accounts, permissions, and access controls in the system
• Support internal teams with system-related issues and technical troubleshooting
• Monitor application usage, activity logs, and operational alerts
• Assist users with login, access, configuration, and workflow-related issues
• Coordinate with development teams for bug tracking and issue escalation
• Maintain system configuration records and operational documentation
• Support deployment verification and post-release checks when required
• Validate data entries, operational flows, and module-level issues
• Assist in monitoring integrations, GPS tracking, and workflow-related technical issues
• Generate basic operational and technical reports when required
• Ensure proper follow-up and closure of support tickets or incidents
• Maintain system stability through proactive monitoring and coordination

What we're looking for

• Basic understanding of application support and administration
• Familiarity with IAM, user permissions, and operational workflows
• Good troubleshooting and coordination skills
• Ability to understand technical issues and communicate clearly with users
• Knowledge of TMS systems is an advantage